PatientPal turns confusing NHS letters into plain English. Understand your care, never miss an appointment, and know exactly what to ask your doctor.
You have a follow-up appointment booked to discuss your recent blood test results with your consultant.
Your appointment is on Tuesday 4th February at 2:30pm
Bring your current medication list and any questions you want to ask.
Medical correspondence is written for clinicians, not the people receiving care.
Dense medical language and acronyms that most people can't understand
Important dates, prep instructions, and deadlines buried in text
Scary-sounding terms that cause unnecessary worry and confusion
Non-native speakers, elderly, and low-literacy patients affected most
Upload your letter and get an instant, easy-to-understand summary with actionable next steps.
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Instant analysis & extraction
Plain-English summary ready
Medical jargon translated into simple language anyone can understand, with complex terms explained in context.
Appointments, deadlines, and preparation requirements extracted and highlighted so you never miss what matters.
Personalised questions based on your letter to help you have better conversations with your care team.
Get bilingual summaries in Urdu, Polish, Arabic, and more. Your letter, your language.
Clear explanations of what terms mean and don't mean, with appropriate safety guidance when needed.
Share summaries with family or carers with personal details automatically redacted for privacy.
Low health literacy affects 43% of working-age adults in England
Bilingual summaries help patients understand in their first language
Help loved ones manage appointments and understand their care
Clear explanations reduce unnecessary worry and confusion
Simple summaries for complex letters
Navigate the NHS with confidence
Track appointments for the whole family
Support loved ones with their care
See how PatientPal helps people understand their NHS letters.
Finally understood what my hospital letter was actually saying. The plain English summary made everything so clear.
As someone new to the UK, NHS letters were really confusing. The bilingual summary helped me understand and prepare.
Managing letters for my elderly mum was stressful. Now I can quickly see what's needed and share the important bits with family.
Upload a letter and get your plain-English summary in seconds. It's free, private, and built for you.
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